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PeopleSoft Managed Services Lead or Manager

Pleasanton, CA
Astute Business Solutions is an Oracle Cloud and PeopleSoft consulting firm based in Pleasanton, CA. Astute Business Solutions is currently looking for a consultant for the following role.

Job Title: PeopleSoft Managed Services Lead or Manager for FSCM/HCM/CS
Duration: FTE
Location: Pleasanton, CA 


Responsibilities:
  • Plan and support the delivery of managed services across a large IT infrastructure environment, to include - Change, Configuration and Release Management
  • Provide expertise in the planning and execution of transitioning new and changed services into operations; ensuring the requirements of Service Strategy and Service Design are effectively realized in Service Operations
  • Manage a standardized method or process for the efficient and prompt handling of all requested changes; implement a Change Board to review and approve proposed changes and that unauthorized changes are not allowed
  • Identify, define and implement needed enhancements in the methods, standards and processes to better enable teams and constructive enterprise applications
  • Conduct root cause analysis and advanced performance tuning for complex business processes and functionality
  • Provide expert troubleshooting for isolating technical problems in the PeopleSoft Internet Architecture (PIA) including databases application servers, process schedulers Application Messaging (Integration Broker), and Web Servers
  • Identify, control, record, report, audit & verify service assets and configuration items, including versions, baselines, constituent components, their attributes and relationships
  • Provide a consistent and standardized process to determine the performance of services
  • Lead Managed Services team personnel and sustaining a professional, technical & administrative support staff adequate to accomplish defined and anticipated contractual tasks
  • Perform supervisory duties for assigned team, to include training, performance reviews and development/maintaining job descriptions
  • Ensure Managed Services team performance compliance with prime contract requirements and pricing schedules
  • Prepare cost performance reports as required by contract deliverable 
  • Ensure that all modifications to operational environments are planned, managed & coordinated to facilitate smooth transition into live operations
  • Provide knowledge and information about services, service assets and service-related processes
  • Active participation in development of service transition policies and processes
  • Perform systems development analysis including  use case development, requirements definition and derivation, interface definition, requirements validation and verification
  • Work closely with internal program and customer to develop a strategic roadmap to recommend and implement new services that meet customer needs
  • Active participation in program baseline management and risk and opportunity management
  • Attend technical exchange meetings with team members and other program personnel and represent the organization in matters pertaining to the development and delivery of requirements of assigned systems
  • Provide document review and resolve technical systems engineering and integration issues
  • Support Task Order efforts as required for delivery of new systems or services. Manage time and resources in order to meet assigned deadlines
  • Acts as a change agent to transition to a managed services model
  • Ensures service delivery compliance with SLAs and quality
  • Primary POC for Customer for all deployed managed services

Requirements:
  • Experienced in Managed Services 
  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience.
  • At least 10+ years of hands on experience in Managed Services
  • At least 5+ years of experience in managing a managed services team in high paced environment- deployed at various customer sites and offshore delivery center.
  • At least 10+ years of experience in PeopleSoft administration
  • Expert understanding and ability to support the PeopleSoft Internet Architecture (PIA) and related infrastructure components (operating system, database, storage, network, etc.).  
  • Experience with change and release management procedures
  • Expert knowledge of the PeopleSoft application toolset including Application Designer, SQR, COBOL, nVision, Integration Broker, and Process Scheduler. 
  • Ability to monitor system resources and take action as deemed necessary to ensure high availability, accessibility, and performance. 
  • Experience applying application patches and images, PeopleTools patches and completing migrations – PUM and Change Assistant
  • Oracle Cloud Infrastructure experience is preferred
  • Occasional travel is required. 

 


 
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